Table of Content

1. Key Information and Contact Details

Purpose of This Policy

This document explains how [Brand] Casino collects, stores, and processes your personal data. Please review it alongside any additional privacy notices we provide during data collection to stay informed about our practices.

Data Controller

[Brand] Casino, operated by Paxson Marketing Ltd., is the data controller for this website. References to “we,” “us,” or “our” in this policy refer to [Brand] Casino’s data processing team.

Contact Information

For questions or to exercise your legal rights, contact us at:
Paxson Marketing Ltd
Suite 305, Griffith Corporate Centre
Kingstown, St Vincent and the Grenadines
Email: support@whitelotuss.co.za

You may file a complaint with the Kahnawake Gaming Commission via their Central Dispute System at https://kahnawakegamingcommission.com/. We encourage you to reach out to our support team first to resolve any concerns.

Keeping Your Data Updated

Please inform us of any changes to your personal data by emailing support@whitelotuss.co.za. We may update this Privacy Policy periodically, with the latest version posted on our website, effective immediately upon publication.

Third-Party Links

Our website or app may include links to external sites like social media platforms. We are not responsible for their privacy practices and recommend reviewing their policies.

2. Types of Data We Collect

Personal data refers to information identifying an individual. We collect:

  • Identity Data: Name, username, title, date of birth, gender.
  • Contact Data: Address, email, phone number.
  • Financial Data: Bank account or payment card details.
  • Transaction Data: Payment and betting history.
  • Technical Data: IP address, browser details, device information.
  • Profile Data: Username, password, preferences.
  • Usage Data: Website/app interactions, bets, and games played.
  • Marketing Data: Preferences for receiving promotions.

We may also use aggregated, anonymized data for statistical purposes, which does not identify you. We do not collect sensitive data like race, religion, or health information.

If You Don’t Provide Data

If you fail to provide required data, we may be unable to fulfill our services, potentially leading to account termination or bet cancellation. You will be notified if this occurs.

3. How We Collect Your Data

We gather data through:

  • Direct Interactions: When you register, place bets, or provide feedback.
  • Automated Technologies: Cookies and analytics tools (e.g., Google Analytics) collect technical data.
  • Third Parties: We may receive data from fraud prevention agencies or public sources to verify identity and reduce risks.

4. How We Use Your Data

We process data under legal bases such as:

  • Contract Performance: To fulfill our Terms and Conditions.
  • Legitimate Interests: To enhance services, provided your rights are not overridden.
  • Legal Obligations: To comply with regulations.
  • Consent: Where you’ve agreed to specific processing, which you can withdraw.

Purposes of Data Use

  • Register and verify customers (Identity, Contact Data; Contract Performance).
  • Process bets, payments, and winnings (Identity, Contact, Financial, Transaction Data; Contract Performance, Legitimate Interests).
  • Manage customer relationships, including notifications and surveys (Identity, Contact, Profile Data; Contract Performance, Legal Obligations, Legitimate Interests).
  • Administer and secure our website/app (Identity, Contact, Technical Data; Legitimate Interests, Legal Obligations).
  • Deliver relevant content and ads (Identity, Contact, Profile, Usage Data; Legitimate Interests).
  • Improve services via analytics (Technical, Usage Data; Legitimate Interests).
  • Offer personalized recommendations (Identity, Contact, Technical, Usage, Profile Data; Legitimate Interests).

Marketing

We personalize offers based on your data and preferences. Opt out of marketing via unsubscribe links in emails or SMS.

Cookies

We use session and persistent cookies to enhance functionality. You can disable cookies in your browser, but this may affect website performance.

5. Sharing Your Data

We may share data with:

  • [Brand] Casino Group companies for customer and IT services.
  • Fraud prevention agencies for due diligence.
  • Service providers for IT, legal, or payment processing.
  • Regulators or authorities as required.
  • Potential buyers or partners during business transfers.

Third parties are required to protect your data and process it only per our instructions.

6. International Data Transfers

If data is transferred outside the EEA, we ensure protection through adequacy decisions or standard contractual clauses approved by the European Commission.

7. Data Security

We implement robust measures to prevent unauthorized access, loss, or alteration of your data. Access is limited to authorized personnel, and we notify you of any data breaches as required.

8. Data Retention

We retain data only as long as necessary for legal, accounting, or operational purposes, typically five years post-customer relationship for anti-money laundering compliance.

9. Your Rights

You have the right to:

  • Access your data.
  • Correct inaccurate data.
  • Request data deletion (subject to legal requirements).
  • Object to or restrict processing.
  • Withdraw consent.

To exercise these rights, contact us at support@whitelotuss.co.za. We aim to respond within one month, though complex requests may take longer.